We offer FREE standard shipping (5-8 days) Australia-wide with code "FREESHIP".

Express shipping (1-4 days) is available for $14.95.

Due to the customised nature of the product, we are unable to accept returns or exchanges. If you believe the products you receive are defective, please immediately take a photo of the defect AND the Muse Monogram branded box together in one photo to confirm that it is from us. Email them to hello@musemonogram.com on the day of delivery. Defective glassware may be replaced with exact same glassware with the same customisation as the original order.

If you notice an error in your order, we would encourage you to contact us immediately by sending an email to hello@musemonogram.com. We still tell our customers to allow up to 1-2 days for us to process your order. Please note that our warehouse is closed on weekends and public holidays. Orders placed on these days will be processed on the following business day.