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Wild Laurel Bridal
Wild Laurel Bridal

Ipswich, Queensland, Australia, 4211

contact@thebridalshoppe.com.au

Wild Laurel is an Australian-based online shop that provides a variety of modern and classic handcrafted accessories. Our hair pieces and wedding veils are perfect for the brides to complete their look on their special day.

Shop policies

Shipping Policy

Delivery

COVID 19 - There will be some delivery delays due to the COVID 19 pandemic. This delay is not caused by us but is the delay of delivery in general via our courier - Australia Post. Please check out information from Australia Post website for up-to-date information regarding their standard delivery delays for Regular and Express Post. Our orders are sent from our local studio in Perth, Western Australia via Australia Post in a tracked Parcel Post satchel. The Parcel Post delivery service from Australia Post that we use will ensure that your parcels are delivered in 2-5* business days within Australia - subject to delivery delays due to COVID 19. When you purchase any "in stock" items listed on our website, your order will be shipped within the next business day (Monday to Friday). Within Australia, please expect that your order will arrive within 2-3 business days of shipping in Australian city metro areas. Please allow a couple of days extra for suburban destinations - usually within 3-5 business days. Please refer to Australia Post website for more information. Express shipping by Australia Post is also available at checkout - which will incur extra charge. Generally it will be delivered to your address within 1 business day. Please note Express Shipping will still be shipped within the next business day. We might do same day shipping if requested. We offer delivery to other international destinations to USA, Canada and New Zealand. Orders to these destinations are shipped via DHL Express which is a 2-3 business day service or Australia post. Orders over $100 will receive free standard shipping in tracked Parcel Post. This applies to Australian residents only and the free shipping option must be selected at checkout once address details have been entered. After you complete your order, a shipping confirmation email will be sent to your email along with your tracking number. Please check your junk email if you cannot find it in your regular inbox. If you require your order to arrive before a certain date, we recommend that you choose the express service option, as we cannot be held responsible for any delays in delivery from Australia Post. The delivery estimates have been provided by Australia Post and we have no control over the delivery times. The shipment can be updated by you with an Authority to Leave note for Australia Post. If this is the case, or if the order has been declared as "delivered" by Australia Post, we can't be held responsible for any missing parcels. In this case, you will need to open a case with Australia Post.

Refund Policy

No policy found

Cancellation/Return/Exchange Policy

Returns

If the items are not suitable for you or you have a change of mind, we are happy to exchange or provide a store credit within 14 days of delivery. Please note that a refund can be made to you but will incur a 20% restocking fee. If you opt for an exchange or store credit, we would not charge the 20% restocking fee. Please request your exchange or use your store credit within 3 months as it will expire after that period. Sale items that are purchased cannot be refunded - but you can still opt for a store credit or exchange. The return shipping cost will be incurred by the buyer. When the items arrive at our shop, we will process the exchange or store credit that you requested. Customised products, such as personalised accessories cannot be returned and all sales are final. If items are faulty and can be determined to be caused by us, the mistake is ours and we will provide either a full refund or an exchange if available at the time. We will endeavour to provide a replacement for your order. Any exchanges/returns, return postage is to be paid for by the customer and is not refundable. A full refund will be offered if any item is faulty or damaged on receipt, provided we are notified within 7 days. Please provide details including photos by emailing us as soon as possible. All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation. If you have any issues with your order please ensure to provide the following details to us so we can find your order quickly.   Order Number Purchaser Name Description of issue/question/product Any supporting evidence/photos attached